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Please read questions bellow and if you can not find your answer.
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F.A.Qs
Frequently asked questions
What kind of bags do you carry?
We have crafted beautiful bags for racquetball, pickle ball and tennis players. Our bags contain several compartments for essentials and are eye catching. They make excellent gifts for the tennis player in your life.
Will my bag be enough to carry all my stuff along with tennis court items?
Yes our bags have plenty of space for you ta carry your tennis court items. You can carry tennis balls, your personal belongings and many more.
Take a look
Take a look
What is your refund policy?
If, for any reason, you request a refund of the product, please inform our customer care manager through an e-mail. Your case will be reviewed to ensure that you get the most effective solution possible.
Can I personalize my order?
Currently, we do not offer customization of the products.
What if my question is not answered?
If you have an additional query, e-mail us and we will reach out to you within 24 hours.
Why didn't I receive an Order Confirmation?
The e-mail is sent automatically once the order is placed. If, for any reason, you did not receive any confirmation, check your junk mail. It will most definitely be there. Otherwise, e-mail us at orders@samlouise.com
Can I get a replacement shoulder strap?
Currently, we do not offer separate shoulder straps.
What to do if I don’t receive my item after the set time?
It is unlikely that a shipment will take more than seven days, but in any case, if you have not received your item, contact our customer care service. We will make sure that you receive your item after the investigation is conducted. We guarantee customer satisfaction.
How do I order?
After browsing our collection, choose the item that you want and place it in your cart. Start the checkout process; fill out the form by putting your details. When done, a confirmation e-mail will be sent to you.
What kind of bags?
We have created quality and functional bags with tennis enthusiasts in mind. The y are spacious and look great. Our bags are designed to be utilized both on and off the court.
Can I order more than one product at a time?
Yes, there is no limit to how many products you order at a time.
Is the item definitely in stock?
Yes, if it is shown on the website, it is in stock. If not, then it is removed from there.
I want to change my order.
If you get back to us within 24 hours of placing your order, we will make modifications. Once the order is shipped, we cannot make any modifications.