Return and Refund Policy
We’re confident you will adore your latest purchase from SamLouise. However, if you need to return your purchase for any reason, we have a 30-day return policy. All items returned within 30 days from the date of sale are fully refundable. While shipping is free, returns are the responsibility of the customer. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed and a credit will automatically be applied to your credit card or original method of payment. Please allow 3-5 days for refunds to be processed.
We only replace items if they are defective or damaged. If you need to exchange your item for the same item, send us an email with pictures of the defect or damage to firstname.lastname@example.org.
Contact us at email@example.com for questions related to refunds and returns.