Terms & Conditions

Sam Louise creates the most efficient and beautiful-looking tennis bags. Our products are designed in a way that holds all of the users’ accessories and necessities in one place. We also believe that our product design is fashionable as well. 

In this Section, you will find out the Terms and conditions of our business. We are an independent tennis bag business. We do not have a partnership, affiliation, or association with any agency or company. 

Please read the conditions carefully before you make a purchase. Once you agree with the terms, you are bound to the agreement by these conditions. 


  • The conditions mentioned here are applied to all the products on the site. 
  • The clients can contact the company via email, phone number, or chat. The customer care service will respond back within 24 hours. 

Privacy and Information

  • We keep your privacy and personal information safe. Any information provided to us will be dealt with according to our Privacy Policy. If you want to learn more about it, check out our Privacy Policy at https://www.samlouise.com/privacy-policy/.
  • Our Privacy Policy will explain how we get your information and how we use it to make your experience better. 

Basis of Sale

  • We sell our products to you for your personal use only. Resale or distribution of any product is not prohibited. You are bound to this condition when purchasing the product from us. 

Ordering Process

  • Once you set the order, we will issue you an invoice with its price and tax. 
  • Once the payment is received, your order will be ready for delivery. 
  • We keep records of the orders received and purchases made by the clients.

Returns and Refunds

  • If the client wants to cancel the order, they can contact the company as soon as possible before making the payment. 
  • If you made the payment, the order cannot be canceled.
  •  Once you receive the product, and it is not what you expected it to be, contact the company as soon as possible.  No claims will be accepted after the 24 hours mark. 
  • If you want to return the product, you will be asked to make sure each and every item that came with it, should be returned.

If you want to get more information, contact us. We will be very happy to assist you.